Optimum
0 user reports in the last hour
Operational
No problems detected
Optimum is Altice USA's cable and internet brand serving customers in the New York tri-state area and other US markets with internet, TV, and phone services.
Reports over the last 24 hours
Having trouble with Optimum?
Optimum Not Working for You? It Might Not Be an Outage
If the status above shows no ongoing outage but Optimum isn't loading for you, the problem is likely on your side or with your internet provider.
Common Reasons Optimum Stops Working
- Optimum (Altice) cable infrastructure outage in your area
- Optimum modem or Altice Gateway equipment issue
- Account billing suspension
- Local cable node congestion
- Optimum app or website outage separate from the internet service
How to Fix Optimum Not Working
- Check Optimum's outage page at optimum.net/outage
- Restart your Optimum modem or Altice Gateway (unplug for 30 seconds)
- Check your account status in the Optimum app
- Call 1-866-218-3259 for technical support
- Connect via Ethernet directly to the modem
- Check @OptimumHelp on X for real-time outage reports
Outage history
No incidents in the last 30 days