Is it down for everyone or just me?

Look at the 24-hour chart and recent reports section. A spike in reports from users across multiple countries means the outage is widespread. If reports are scarce, the issue may be local — try a different device, browser, or network to confirm.

How long does a Freshdesk outage usually last?

Most outages resolve within 1–4 hours. Minor incidents often clear in under 30 minutes. Check the Outage History section on this page to see how long previous Freshdesk incidents lasted.

Why can't I access Freshdesk?

There can be several reasons: Freshdesk may be experiencing a server outage, your internet connection might be disrupted, or the issue could be specific to your region, device, or browser. Try clearing your cache, restarting your router, or switching to a different device.

What should I do if Freshdesk is not working?

First, check this page for widespread reports. If many users are affected, the best option is to wait. While you wait: clear the app cache, try a different device or network, visit Freshdesk's official status page, and check their social media for live updates.

How does DownStatus detect Freshdesk outages?

DownStatus combines four independent signals: community-submitted problem reports, automated website pings, Freshdesk's official status page data, and Reddit mention counts. When multiple signals indicate problems simultaneously, we flag Freshdesk as experiencing an outage — giving you an independent view of service health.

Is Freshdesk down right now?

Q: Is Freshdesk down right now?

Check the live status indicator and chart at the top of this page. Our system collects real-time user reports — if multiple users report issues at the same time, Freshdesk is automatically flagged as having problems.

Productivity & Collaboration · freshdesk.com

No, Freshdesk is working normally

No user reports in the last hour.

If it fails only for you, the problem is likely on your side. Try quick fixes

Updated 9 minutes ago · refreshes automatically

Is Freshdesk working for you?

Official status

No public feed

Website check

Normal, 311 ms

Reddit mentions

Normal

User reports

None in 24h

Confidence

High

3 of 3 sources agree

Check nowPosts on X Comments

User reports, last 24 hours

Per hour, your local time

Reports

No user reports in the last 24 hours.

Most reported problems · last 30 days

Too few reports for a reliable breakdown

Recent reports

No reports in the last 30 days

Not working for you?

1Check the Freshdesk status page at https://status.freshdesk.com for known outages
2Force-close and reopen the Freshdesk app, then try again
3Clear app cache (Android: Settings → Apps) or browser cookies and reload
4Visit Freshdesk support at https://support.freshdesk.com

Full Freshdesk fix guide

Freshdesk outage history

freshdesk.com reachability from our checks, by day

99.95%

reachable, 91 days

499 ms

average response from our US server

Jul 292 days with slow or failed checksToday

About Freshdesk

Freshdesk is a cloud-based customer support software offering ticketing, live chat, phone support, and self-service portals for businesses.

Frequently asked questions

Community comments

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