Is it down for everyone or just me?

Look at the 24-hour chart and recent reports section. A spike in reports from users across multiple countries means the outage is widespread. If reports are scarce, the issue may be local — try a different device, browser, or network to confirm.

How long does a Zendesk outage usually last?

Most outages resolve within 1–4 hours. Minor incidents often clear in under 30 minutes. Check the Outage History section on this page to see how long previous Zendesk incidents lasted.

Why can't I access Zendesk?

There can be several reasons: Zendesk may be experiencing a server outage, your internet connection might be disrupted, or the issue could be specific to your region, device, or browser. Try clearing your cache, restarting your router, or switching to a different device.

What should I do if Zendesk is not working?

First, check this page for widespread reports. If many users are affected, the best option is to wait. While you wait: clear the app cache, try a different device or network, visit Zendesk's official status page, and check their social media for live updates.

How does DownStatus detect Zendesk outages?

DownStatus combines four independent signals: community-submitted problem reports, automated website pings, Zendesk's official status page data, and Reddit mention counts. When multiple signals indicate problems simultaneously, we flag Zendesk as experiencing an outage — giving you an independent view of service health.

Is Zendesk down right now?

Q: Is Zendesk down right now?

Check the live status indicator and chart at the top of this page. Our system collects real-time user reports — if multiple users report issues at the same time, Zendesk is automatically flagged as having problems.

Productivity & Collaboration · zendesk.com

No, Zendesk is working normally

No user reports in the last hour.

If it fails only for you, the problem is likely on your side. Try quick fixes

Updated 15 minutes ago · refreshes automatically

Is Zendesk working for you?

Official status

No public feed

Website check

Fast, 150 ms

Reddit mentions

Normal

User reports

None in 24h

Confidence

High

3 of 3 sources agree

Check nowPosts on X Comments

User reports, last 24 hours

Per hour, your local time

Reports

No user reports in the last 24 hours.

Most reported problems · last 30 days

Too few reports for a reliable breakdown

Recent reports

No reports in the last 30 days

Not working for you?

1Check the Zendesk status page at https://status.zendesk.com for known outages
2Force-close and reopen the Zendesk app, then try again
3Clear app cache (Android: Settings → Apps) or browser cookies and reload
4Visit Zendesk support at https://support.zendesk.com

Full Zendesk fix guide

Zendesk outage history

zendesk.com reachability from our checks, by day

100.00%

reachable, 91 days

210 ms

average response from our US server

Jul 30No days with failed checksToday

About Zendesk

Zendesk is a customer service software platform offering ticketing, live chat, help center, and analytics tools for customer support teams.

Frequently asked questions

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