Perplexity AI

Perplexity AI Not Working for You? It Might Not Be an Outage

If the status above shows no ongoing outage but Perplexity AI isn't loading for you, the problem is likely on your side or with your internet provider.

Common Reasons Perplexity AI Stops Working

• Perplexity AI backend or inference infrastructure outage
• High demand during peak hours causing slow or failed responses
• Perplexity Pro subscription lapsed or payment issue restricting access to Pro features
• Perplexity's real-time search component failing independently of AI response generation
• Browser extension or VPN causing authentication failures on perplexity.ai

How to Fix Perplexity AI Not Working

1. Check Perplexity's Twitter (@perplexity_ai) for any service announcements
2. Try perplexity.ai in an incognito window to rule out extensions or cache issues
3. If Pro features are unavailable, check your subscription at perplexity.ai/settings/account
4. Switch from the browser to the Perplexity mobile app to test a different client
5. If search results are slow, it may be the web search component — try turning off "Search the Web" in the query settings
6. Log out and log back in to refresh your session token