Question 1

Why is package tracking not updating?

Accepted Answer

Tracking outages are usually caused by the carrier's tracking system or website being down, not by anything happening to your package. Scans are queued and appear once the system recovers. A spike in reports here confirms it's a carrier-side issue.

Question 2

Which shipping and postal services does DownStatus monitor?

Accepted Answer

DownStatus tracks major couriers and postal services including UPS, FedEx, DHL, USPS, Canada Post, Royal Mail, and others. Live status for each is shown above.

Question 3

Is my package lost if tracking is stuck during an outage?

Accepted Answer

Almost never. A tracking outage means the carrier can't display scan data, not that the parcel is lost. Updates typically backfill once the system is restored. Give it a few hours after the outage clears before assuming a problem.

Question 4

What should I do during a carrier outage?

Accepted Answer

Wait for the system to recover before contacting the carrier — support lines are usually overwhelmed during an outage. If you need to ship urgently and one carrier's label system is down, an alternative courier may be working. Check the carrier's official status page for updates.

Shipping & Delivery

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Frequently asked questions