Question 1

Why is an airline or booking app not working?

Accepted Answer

Travel platform outages are caused by reservation system failures, payment issues, or overload during major sales and disruptions like weather events. Check-in, booking, and loyalty systems can fail independently. Reports here show whether other travelers are affected too.

Question 2

Which travel services does DownStatus monitor?

Accepted Answer

DownStatus tracks major airlines, booking platforms, and hotel chains including Airbnb, Booking.com, Delta, American Airlines, Expedia, and others. The full list with live status is shown above.

Question 3

What if I can't check in online because the airline app is down?

Accepted Answer

Airport kiosks and check-in counters work independently of the app and remain available during most app outages. Arrive a bit earlier to use them. Keep any existing booking confirmation handy, since it doesn't depend on the app being online.

Question 4

Is it safe to rebook if a travel site fails mid-booking?

Accepted Answer

Check your email and account for a confirmation before rebooking — a reservation can be created even if the final page errored. Rebooking immediately risks a duplicate charge. During a confirmed outage, wait for the service to recover.

Travel & Airlines

Frequently asked questions