Question 1

Why is an online store not loading or checkout failing?

Accepted Answer

E-commerce outages are most common during high-traffic events like Black Friday or flash sales, when sites are overwhelmed. They're also caused by payment gateway issues, CDN failures, or backend errors affecting cart and checkout independently of browsing.

Question 2

Which e-commerce services does DownStatus monitor?

Accepted Answer

DownStatus tracks major online retailers and marketplaces including Amazon, eBay, AliExpress, Shopify-powered stores, Best Buy, and others. Live status for each is shown above.

Question 3

Did my order go through if checkout failed during an outage?

Accepted Answer

Check your order history and email confirmations before reordering. During an outage an order can be recorded even if the confirmation page failed to load. Reordering immediately risks buying the same item twice.

Question 4

What should I do during an online store outage?

Accepted Answer

Wait a few minutes and retry rather than hammering the checkout. For time-sensitive sale items, try the retailer's mobile app if the website is down (or vice versa). Most e-commerce outages are resolved within an hour.

E-commerce & Shopping

Frequently asked questions