Question 1

Why can't I log in to my bank or see my balance?

Accepted Answer

Bank outages are typically caused by core banking system failures, scheduled maintenance, authentication service problems, or high load. They can take down the mobile app, online banking, or card processing independently. Check this page to see if other customers are reporting the same issue.

Question 2

Which banks does DownStatus monitor?

Accepted Answer

DownStatus tracks major banks including Bank of America, Chase, Wells Fargo, Barclays, HSBC, and others across the US, UK, and Europe. The full list with live status is shown above.

Question 3

Is my money safe during a banking outage?

Accepted Answer

Yes. An outage affects access to the app or website, not the underlying balance held in your account. Transactions are reconciled once service is restored. Avoid retrying a failed transfer repeatedly during an outage to prevent accidental duplicates.

Question 4

What should I do if my banking app is down?

Accepted Answer

Wait for the outage to clear rather than retrying payments. If you need cash urgently, ATMs and card payments often work even when the app is down. Check the bank's official status page or social media, and contact support only if the issue persists after the outage is resolved.

Banking & Finance

Frequently asked questions